Delete your Keep account

You can request account and associated data deletion in Keep or by email, without reinstalling the app.

Request deletion without the app

Send it to rebecca.hayes@aformely.com with the subject Keep account deletion request. Say that you want your Keep account and associated data deleted. If possible, send it from the email linked to your Keep account.

If you used a guest account or no longer have that email, explain this in your request. We will help identify the account using proportionate ownership verification. Never send passwords, email verification codes, payment-card details or your full health history. You do not need to create a new account to make a request.

The link opens your email app; send the message to submit the request. If it does not open, copy the address into your email service. Opening this page does not delete anything automatically.

Delete from inside Keep

Open Account or Profile, then choose Delete account.
Complete the account verification shown in the app.
Review the deletion details and confirm. Check the displayed status until the request completes.

You can request a data export first if you want a copy of your records. Account deletion cannot be undone.

What is removed and what may remain

The deletion process removes the Keep account identity and associated cloud records, including saved setup and plans, workout history, meals, measurements, retained photos and exports. The in-app flow also clears the current device's account data. An email request cannot remotely erase unsynchronized records or downloaded files on a phone you still control; remove those local copies separately.

Limited records may remain where needed for legal obligations, fraud prevention or to stop delayed sync/payment events from recreating a deleted account. Store purchase records follow Apple's or Google's retention rules. Support correspondence and provider records may have separate retention requirements. See our Privacy Policy for retention criteria and privacy rights.

Deletion requires verification and processing; it is not instantaneous. We aim to complete verified account deletion within 30 days and will explain any delay or legally required retention. Contact the same email if your request remains unresolved. Applicable statutory rights and deadlines still apply.

Cancel your subscription separately

Deleting Keep or your account does not cancel store billing. Manage your subscription through Google Play or Apple using the account that purchased it.