Keep Support

Contact the team

Email rebecca.hayes@aformely.com, or open Account → Contact support or Report a bug in Keep. Review the message and included app details before sending. If an in-app request fails, use email. Please allow time for a reply; this is not a live chat or emergency service.

Keep is operated by Ironclad Enterprises LTD, 1 Beckwith Head Road, Cardale Park, Harrogate, HG3 1RY, United Kingdom. The same email handles privacy requests.

Reporting a problem

• Tell us the screen, the action you took, what you expected and what actually happened.
• Include your phone model, operating-system version, Keep version/build and whether you were online.
• For a demonstration problem, include the exact exercise name. For a food estimate, describe which item or portion seems wrong.
• Do not send passwords, verification codes, API keys or card details. Hide unrelated personal information in screenshots.

Plans, records and food estimates

If a plan is unavailable, review your saved answers, training days and available equipment and report any message shown. If records look missing, check the account and sync status before clearing app data. Changes made offline may be present only on that phone.

Food analysis provides estimates. Check items and portions before saving; you can correct estimates or use manual logging. For an analysis error, send the error text, time and app version. You do not need to send your food photo in the initial support message.

Billing, trial and restoration

The standard US annual offer is 7 days free for eligible users, then US$79.99/year. Monthly is US$14.99/month without a trial. Check the actual store offer before purchasing. Read the subscription terms.

Use Restore purchases with the store account that originally purchased. To cancel, use Apple subscription settings or Google Play subscription settings. Cancel an Apple trial at least 24 hours before it ends to avoid renewal. Deleting Keep or your account does not cancel a subscription.

Export, deletion and privacy requests

Request Keep account and data deletion, including without access to the app.

In Account, choose Data export or Delete account and complete the on-screen identity verification. Never share a code with support. Exports cover data available to the cloud service, so check that local changes have synchronized first. Download links expire after 24 hours and should be kept private. Deletion is a background process; check its status and contact us if it fails or remains pending.

If you cannot access the app, email rebecca.hayes@aformely.com with “Data export”, “Account deletion” or “Privacy request”. We may need proportionate proof of account ownership to protect your data. We will explain any information needed and respond within the applicable legal period. A support email request does not require creating a new Keep account.

More information

See our Privacy Policy, Consumer Health Data Privacy Policy and Terms of Use. Keep Support cannot diagnose medical conditions or provide emergency care.